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Frequently Asked Questions

You’ll need a legible copy of your original sales receipt to complete your redemption. If you’ve misplaced it, you can often retrieve your in‑store receipt through your The Home Depot account by following the steps through your The Home Depot account:

  1. Log in to Your Account
    Visit The Home Depot website or open the app and navigate to the Purchase History page in your account.
  2. Find Your Purchase
    All purchases made with credit or debit cards linked to your account will appear here. Locate the specific purchase you need and click on it to view details.
  3. View the Receipt
    In the purchase details, click “View Receipt” to see an image of the original cash register receipt.
  4. Add a Missing Card to Your Profile
    If the receipt you’re looking for isn’t listed in your Purchase History, your card may not be linked to your profile. Go to the Cards & Accounts page and add your credit or debit card – once added, purchases made in the last 24 months with that card will automatically appear in your Purchase History.

Note: Purchases made using a mobile wallet (e.g., Apple Pay, Samsung Pay, Google Pay) will not show, as they utilize a different card number that cannot be added to your profile. By following these steps, you can quickly retrieve your receipt for in-store purchases.

If you require further assistance, please contact us for more information.

We’re only able to process redemption requests that are complete, clear, submitted on time, and match an eligible SKU while supplies last. Be sure to upload your receipt (for purchases made before 7/8/26) by the submission deadline of 7/22/26 to avoid any issues.

Here are some tips to ensure a successful upload of your photo:

  • Use a flat, dark surface to take a photo of your receipt.
  • Capture your entire receipt in one shot.
  • No cutting your receipt. If your receipt is too long, you may fold it accordion-style to capture all required items.
  • Accepted formats include JPG, PNG, HEIC, or PDF file format under 10MB.

If your photo upload still isn't working, you can easily access your in-store receipt through your The Home Depot account:

  1. Log in to Your Account
    Visit The Home Depot website or open the app and navigate to the Purchase History page in your account.
  2. Find Your Purchase
    All purchases made with credit or debit cards linked to your account will appear here. Locate the specific purchase you need and click on it to view details.
  3. View the Receipt
    In the purchase details, click “View Receipt” to see an image of the original cash register receipt.
  4. Add a Missing Card to Your Profile
    If the receipt you’re looking for isn’t listed in your Purchase History, your card may not be linked to your profile. Go to the Cards & Accounts page and add your credit or debit card – once added, purchases made in the last 24 months with that card will automatically appear in your Purchase History.

Note: Purchases made using a mobile wallet (e.g., Apple Pay, Samsung Pay, Google Pay) will not show, as they utilize a different card number that cannot be added to your profile. By following these steps, you can quickly retrieve your receipt for in-store purchases.

If you require further assistance, please contact us for more information.

Once we’ve received a valid redemption request, most deliveries arrive within about 2–3 weeks, While some orders may arrive within 2–3 weeks, please allow up to 4 weeks before reaching out. If it’s been more than 4 weeks and your Rewards Status tracker hasn’t been updated with a shipping confirmation, feel free to contact us and a member of our team will be happy to help.

At this time, participation in the promotion is only open to legal residents of the United States and the District of Columbia, Guam, and the U.S. Virgin Islands who are of the age of majority in their state of residence at the time of participation.

You can track your scarf delivery through your Rewards Status tracker. If you require further assistance or if the tracker is not working, please contact us for more information.

The Home Depot may decline your scarf redemption request if you return, refund, or exchange the qualifying product. They can also deny it if they believe—at their discretion—that there’s been an unusually high number of returns, misuse of the offer, or any attempt to get around the purpose of the promotion. If you have questions or think your situation needs a closer look, please contact us for more information.